This English text is a translation for convenience only; if it differs from the Russian text (ru/02-tarify-i-oplata.md), the Russian text prevails.
Plans and Payment Procedure
The "Fortochka" («Форточка») service. Edition of 14 October 2026.
This document forms part of the Public Offer. Terms are used with the meanings given in the Offer.
1. The Service
The Service means giving the User, for a fixed term, the possibility of transmitting data between the Device and the Provider's servers in encrypted form when working on the Internet. The Provider does not provide access to the Internet: the User obtains it from the User's own telecommunications operator.
Data between the Device and the Provider's server are transmitted in encrypted form, for example when connecting through public wireless networks (Wi‑Fi). On the stretch from the Provider's server to a website or service on the Internet, data are transmitted in the same way as with an ordinary connection.
The Service can be used on Devices with the following operating systems: iOS, Android, Windows, macOS, Linux. A connection application is needed, which is published by third parties; the Provider charges no fee for it.
The Service is provided by Султыгов Сандро Ниясович, a natural person applying the special tax regime "Tax on Professional Income", INN 151211100811.
The Service is provided only to persons who have reached the age of 18. An Order is created and paid for in the Bot or in the Mini App.
2. Plans
— Plan — Term — Price — 1 month — 30 days — 99 ₽ — 3 months — 90 days — 269 ₽ — 6 months — 180 days — 499 ₽ — 12 months — 365 days — 899 ₽
Each Plan includes:
— use of the Service for the stated number of days; — use on no more than 3 Devices at the same time; — a volume of traffic that is not limited, subject to fair use (clause 9.3 of the Offer).
The price is stated in roubles and is the full amount the User pays with either payment method. No fee for accepting the payment is charged to the User on top of the price. No VAT is charged: the Provider applies the special tax regime "Tax on Professional Income". The prices are the same for all Users.
3. Trial period and invitation period
A new User, on the User's request in the Bot or the Mini App, is given once, without payment, one of two periods (in the Offer: the Free Period):
— Period — Who receives it — Term — Devices — Volume of traffic — Trial period — A User who started using Fortochka without an invitation — 7 days — 1 — no more than 20 GB — Invitation period — A User who started using Fortochka through another User's invitation link — 30 days — no more than 2 at the same time — no more than 50 GB
Such a period is given once per Telegram account, one of the two but not both, and without payment details being provided. It creates no obligation to pay for the Service and cannot be exchanged for money. The period ends when its term expires or when its volume of traffic is used up, whichever comes first. The terms of use of the Service during this period are set by section 7 of the Offer.
4. Payment procedure
4.1. The User chooses a Plan in the Bot or the Mini App. An Order is created. The price of the Order is fixed at the moment it is created and does not change for that Order. The Order is governed by the editions of the Offer, the Plans and the Refund Terms that were in force when it was created.
4.2. Payment is accepted through the Platega payment service by one of these methods:
— through the Faster Payments System (SBP) by QR code (a graphic code for payment); — by a bank card issued by a Russian bank.
4.3. Payment details are entered on the Payment Service's side. The Provider does not receive or store bank card data.
4.4. An unpaid Order is cancelled 24 hours after it is created. To protect Fortochka against misuse, one Telegram account may have no more than 6 unpaid Orders at the same time and no more than 30 Orders per day. If there are already 6 unpaid Orders, the earliest of them is cancelled when a new Order is created.
4.5. If money has been debited but the payment of the Order is not shown in the Bot, including where the payment arrived for an Order that had already been cancelled, the User informs Support. The Provider checks the payment and, at the User's choice, activates access or returns the whole amount paid.
5. There is no automatic renewal
Each payment is a single payment. Payment details are not saved for later charges. No money is charged without a new Order created by the User. When the Access Term ends, access ends; there is no obligation to extend it.
6. When access starts
6.1. Access is activated automatically after the Payment Service has confirmed the payment to the Provider, usually within a few minutes. The User receives the connection details in the Bot and the Mini App.
6.2. The outer time limit for activation is one day (сутки) from the moment the Order is paid. If access is not activated within this time limit, the User may withdraw from the Order and receive the whole amount paid.
6.3. If an Order is paid before the current Access Term ends, the days of the new Order are added to its end. Previously received days are not lost.
7. Receipt
After the payment is confirmed, the Provider issues a receipt in the «Мой налог» ("My Tax") application and sends the User a link to the receipt in the Bot chat. When money is refunded, the Provider corrects the information about the payment received in the «Мой налог» application; the receipt for a payment refunded in full is cancelled.
8. Properties of the Service to know about before paying
The Service is provided as far as technically possible. Its operation depends, among other things, on the network of the User's telecommunications operator, on the Device and on the connection application. Server addresses and connection parameters may change. The Service may be unavailable in particular communications networks and at particular times. The Provider does not promise a particular connection speed, uninterrupted operation or the availability of any particular websites and services. The User's rights in that case are described in section 12 of the Offer and in the Refund Terms.
The Service is not intended for access to information resources access to which is restricted in accordance with the legislation of the Russian Federation. The rules of use of the Service are given in section 9 of the Offer.
9. Withdrawal from the Service and refund
The User may withdraw from the Service at any time after paying an Order and receive the cost of the unused days or, if the Paid Period has not yet started, the whole amount of the Order. The procedure is described in the document "Terms of Withdrawal from the Service and Refund of Money".
10. Contacts
Support: Telegram @get_fortochka_bot, e-mail reach_fortochka@mail.ru. Full information about the Provider is in the document "Contacts and Details".