This English text is a translation for convenience only; if it differs from the Russian text (ru/06-kontakty-i-rekvizity.md), the Russian text prevails.

Contacts and Details

The "Fortochka" («Форточка») service. Edition of 14 October 2026.

1. Seller (Provider)

— Surname, first name, patronymic — Султыгов Сандро Ниясович — Status — A natural person applying the special tax regime "Tax on Professional Income" (self-employed) — INN — 151211100811 — City — Грозный — E-mail — reach_fortochka@mail.ru — Support in Telegram — @get_fortochka_bot — Support response hours — from 10:00 to 20:00 (Moscow time)

2. The service

Name of the service: "Fortochka" («Форточка»).

The Service: giving the User, for a fixed term, the possibility of transmitting data between the Device and the Provider's servers in encrypted form when working on the Internet. The Provider does not provide access to the Internet: the User obtains it from the User's own telecommunications operator.

An Order is placed and paid for in the Telegram messenger: in the Bot @get_fortochka_bot and in the Mini App that opens from the Bot. The User receives the connection details there as well. Fortochka's documents are placed in the Bot (clause 1.5 of the Offer).

The Service is provided only to persons who have reached the age of 18.

3. Payment

Payment is accepted through the Platega payment service: through the Faster Payments System (SBP) or by a bank card issued by a Russian bank. Prices are stated in roubles; no VAT is charged. Each payment is a single payment; there is no automatic renewal. After payment the Provider issues a receipt in the «Мой налог» ("My Tax") application.

4. How to apply

— Questions about an Order, payment and the operation of the Service — to Support. State the Order number if the question is connected with payment. — Withdrawal from the Service and refund of money — to Support; the procedure is described in the document "Terms of Withdrawal from the Service and Refund of Money". — Questions about personal data — to Support or by e-mail; the procedure is described in the Personal Data Processing Policy. — Claims — to Support or by e-mail. The Provider replies within 10 calendar days from the day of receipt. It is not mandatory to send a claim before going to court.

A request sent in Telegram to @get_fortochka_bot or by e-mail to reach_fortochka@mail.ru is deemed received on the day it is sent. If there is no access to the Telegram account from which the Order was created, it is possible to write from another account or by e-mail and name the Order.

5. Documents

— Public Offer — Plans and Payment Procedure — Terms of Withdrawal from the Service and Refund of Money — Personal Data Processing Policy